Service Request Ticket - # 33604

Service Request Information

CONTACT Name Kinney, Patricia- goes by Susanne   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2009 08:29 AM
Department Business Services Phone 88958
Location Email kinneys@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080474[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 19JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380

Wired NIC 00:21:70:6F:CE:0D

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 10, 2009 08:53 AM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 10, 2009 08:53 AM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 10, 2009 08:53 AM 
Called Susanne and verified after she logged out
and logged back in that it worked.
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Brian Berkley Sep 10, 2009 08:52 AM 
Dave restarted Samba on Confessor which mounts
jklmno user H: drives
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Casey Sonflieth Sep 10, 2009 08:29 AM 
she is only able to recieve her I and J drives 
and no other drives.

Phone: 8-8958
Email: kinneys@wou.edu
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