Service Request Ticket - # 33622

Service Request Information

CONTACT Name Silbernagel, Darin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 10, 2009 03:35 PM
Department VP Finance & Administration Phone 88176
Location Email silbernd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080468[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
Serial No. 57JNPH1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, BiQuery, Secure CRT, Secure FX, Epson SCan for GT-2500+ networked scanner

Wired NIC 00:21:70:6F:D9:77

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Lance Jewett Sep 11, 2009 12:47 PM 
Status changed from (1) Pending to (5) Completed
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Lance Jewett Sep 11, 2009 12:47 PM 
Task reassigned to Self Resolved.
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Chris Marsaglia Sep 10, 2009 03:49 PM 
He reconnected to his email or something, he 
wasn't to sure about what he did but it's fixed. 
He can see his email now.
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Chris Marsaglia Sep 10, 2009 03:35 PM 
Priority changed from (3) Priority to (2) High Priority.
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Chris Marsaglia Sep 10, 2009 03:35 PM 
He was in his email, he switched folders and 
suddenly all the folders were gone.
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