Service Request Ticket - # 33628

Service Request Information

CONTACT Name Klumph, Randy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 11, 2009 10:00 AM
Department The Research Institute Phone 88885
Location Email klumphr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081046[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
Serial No. 5Ck75j1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro, 64 bit Software Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070415, Adobe Acrobat Pro9 from P0071944, SmartDraw 2012 UPG from VISA2011002723(primary install may share with laptopW#20090458), Microsoft WIN 7 Pro upgrade from P0083124, Adobe Acrobat ProXI(v.11) from P0090339

Wired NIC 00:24:E8:0F:69:47

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 02, 2009 04:27 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 02, 2009 04:27 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Jordan Colton Oct 01, 2009 04:07 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Oct 01, 2009 04:06 PM 
i thought we already fixed this...so i left him a
VM to make sure that everything is working ok.
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Jordan Colton Oct 01, 2009 10:01 AM 
was not at the room. i will try back later today.
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Jordan Colton Sep 30, 2009 01:58 PM 
i will be able to take a look at this tomorrow.
Oct. 1st.
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Todor Todorov Sep 14, 2009 09:09 AM 
Needs re-image.
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Jordan Colton Sep 11, 2009 03:11 PM 
Task reassigned to Jordan Colton.
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Kevin Elmore Sep 11, 2009 10:00 AM 
****This is an email****
Priority: High
All work stopped until resolved

Jay Gense   is missing all network drives
& printers
CPU #20081046[Edit Inv]
Todd 248
8-8390

The network login script fails. Reboot does not
resolve.



------------
Regards,
Randy Klumph
klumphr@wou.edu
The National Consortium on Deaf-Blindness
The Teaching Research Institute
345 N Monmouth Ave
Monmouth, OR 97361
http://nationaldb.org
ph. 503.838.8885
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