Service Request Ticket - # 33648

Service Request Information

CONTACT Name Vickers, Bruce   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2009 08:21 AM
Department University Computing Solutions Phone 88672
Location Email vickersb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20050349[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Inspiron 6000, Pentium M, 1.60GHz,2MB Cache,533MHz
Serial No. 8PGS981 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:12:3F:E4:A8:A6

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ttodorov05@wou.edu 88925

Tracking

Entered by Date Memo
Todor Todorov
Email

Public
Entered by Date Memo
Todor Todorov Sep 14, 2009 01:30 PM 
Status changed from (1) Pending to (5) Completed
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Todor Todorov Sep 14, 2009 01:30 PM 
I rebound it to mash, and also created a local
account for him as a backup option in case he's
not able to login off campus
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Todor Todorov Sep 14, 2009 10:04 AM 
Task reassigned to Todor Todorov.
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Casey Sonflieth Sep 14, 2009 08:21 AM 
He brought in his WOU laptop this morning and 
said that he has to have this done by noon 
because he is leaving.

he said that paul installed some software on it 
and now he is unable to log into the computer.
and it asks for admin rights.

Rememeber he needs this done by noon because he 
is leaving and needs the laptop to go with him

Phone: 8-8672
Login: vickersb
Email: vickersb@wou.edu
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