Service Request Ticket - # 33652

Service Request Information

CONTACT Name Pardew, Mickey   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 14, 2009 10:07 AM
Department Deaf Studies and Professional Studies Phone 88765
Location Email pardewm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090437[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro, 13.3-inch Aluminum, 2.26GHz
Serial No. W89364CU66H Location PDR

CPU Intel Core 2 Duo 2.26( 3MB L2, 1066MHz)


OS Unknown Software includes:Mac OS X v10.6 Snow Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools) and iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office Mac 2008 License from P0072134, transfer from W#20031198 Filemaker Pro 7 from P0049368

Wired NIC 00:26:B0:E1:8C:60


Wireless NIC 00:26:BB:0C:17:EA


Bluetooth NIC 00:26:08:D2:F6:32

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Oct 08, 2009 02:24 PM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Oct 08, 2009 02:24 PM 
Setup and delivery are complete.  She came over
this morning to login.  I made her a local
administrator and tested her wireless access.  I
collected her old CPU and ran Migration Assistant.
 Her OS X had been updated to 10.4.1.x, so I
didn't have to update that.  The Migration
Assistant went very quickly.  I moved her files
from WOUUSER to her login and changed the
ownership.  I delivered the machine, installed
FileMaker Pro 7 and her printers.
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Dale Goodell Oct 07, 2009 12:27 PM 
Machine is ready to deliver.  She will come to UCS
on 10/8/09 in the morning to login to the laptop
for the first time so I can add her as a local
administrator and get wireless working for her. 
Then I'll collect her old box and run the
migration assistant.
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Dale Goodell Sep 15, 2009 01:47 PM 
Needs FileMaker Pro installed in order to access
EDSMART database.
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Dale Goodell Sep 15, 2009 08:46 AM 
Task reassigned to Dale Goodell.
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Courtney Wehner Sep 14, 2009 10:10 AM 
The laptop will be on the back counter by the 
tech office.
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Courtney Wehner Sep 14, 2009 10:08 AM 
This is replacing her Mac G5 (20031198).

You may need to email her first to set up a time 
to meeet her in her office. She may still be off 
campus.
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