Service Request Ticket

Service Request Information

CONTACT	Name	Menear, Carla	Date	Sep 14, 2009 10:58 AM
	Department	Creative Arts	Phone	88275
	Location		Email	menearc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081166 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3C5J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Filemaker Pro 7 from P0052260, Adobe Acrobat Pro 10 WIN from P0082550, FileMaker Pro 11 from P0082550
	Wired NIC	00:24:E8:1B:64:F4

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 23, 2009 12:57 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Sep 23, 2009 12:57 PM	I got the new led board in for the computer and got it installed. I returned the computer and she is up and running. I also hooked up a color printer they have in the office to the computer once it was up and running.	Add Attachment
Adam Wehner	Sep 15, 2009 01:50 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Sep 15, 2009 01:50 PM	I ordered the piece for the computer. Will install it when it comes in.	Add Attachment
Adam Wehner	Sep 15, 2009 11:35 AM	Task reassigned to Adam Wehner.	Add Attachment
Casey Sonflieth	Sep 14, 2009 10:58 AM	she was working just fine on the computer. then all of a sudden it just shut down and closed up. and now it will not turn back on. Phone: 8-8733	Add Attachment