Service Request Ticket

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Sep 14, 2009 11:44 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070420 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook 2.16GHz Intel Core 2 Duo-White #Z0ET
	Serial No.	SW87370MLYX1	Location	ITC 007 Storage
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS		Software	MAC OSX 10.4 Tiger with FREE upgrade to Leopard, Microsoft office Pro 2004 license from p0063241
	Wired NIC	00:1B:63:33:23:E5
	Wireless NIC	00:1C:B3:BE:A6:1B
	Bluetooth NIC	00:1D:4F:8D:30:5E

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Sep 14, 2009 03:10 PM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Sep 14, 2009 03:10 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Sep 14, 2009 03:10 PM	They said they needed a standard local account for conference off-campus use, so I made one.	Add Attachment
Cinthya Mendez-Garcia	Sep 14, 2009 01:43 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cinthya Mendez-Garcia	Sep 14, 2009 01:43 PM	Kathy Heide called saying Elisa needs a login and password. Kathy has the laptop in her office Room 220. they have a faculty member that needs to use the laptop tomorrow. available times: now until 5pm	Add Attachment
Casey Sonflieth	Sep 14, 2009 11:44 AM	she has a division laptop and is wondering if they can get a generic password for it so everyone can use it, and not use her login and password all teh time. she is the only one with a login and password that is allowed on it right now. Phone: 8-8735 Email:maronee@wou.edu	Add Attachment