Service Request Ticket

Service Request Information

CONTACT	Name	Caligure, Lacey	Date	Sep 14, 2009 02:29 PM
	Department	Creative Arts/Music	Phone	88275
	Location		Email	lcaligu@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090313 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM9CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641. MS Office Pro from P0047320, Dremaweaver MX 2004 from P0049184, Adobe CS3 Design Prem WIN from P0063828.
	Wired NIC	00:24:E8:30:6A:97

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 06, 2009 07:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 06, 2009 07:31 AM	Lacey's IE favorites weren't showing up (they were still in-tact on her H: drive). I managed to break IE and decided to reghost her machine. I found a registry key to point IE to the favorites.	Add Attachment
Dale Goodell	Oct 01, 2009 02:36 PM	Adobe CS3 Design Premium successfully installed.	Add Attachment
Teresa Hutchinson	Sep 24, 2009 03:56 PM	Lacey left a voice mail message that she can't print to her printer with the new computer	Add Attachment
Teresa Hutchinson	Sep 24, 2009 03:19 PM	Lacey just called and said she needs her favorites back, they are gone from her new computer	Add Attachment
Dale Goodell	Sep 15, 2009 08:48 AM	Task reassigned to Dale Goodell.	Add Attachment
Courtney Wehner	Sep 14, 2009 02:30 PM	She has a 17in monitor she can keep if she wants to. The computer and monitor are on the back counter by the tech office.	Add Attachment