Service Request Ticket - # 33681

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2009 09:31 AM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20080581[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet P3005DN Printer #Q7815A#ABA
Serial No. SCNR2R02316 Location PDR

Model Q78915A Hostname provost.wou.edu
Notes 100-sheet multipurpose tray, 500 sheet input tray, duplexing Roller Kit from P0078821 FEB2011 SR#41188, LJ PP3005dn transfer Roller #RM1-1508-000 from P0095829 OCT2014 SR#55060; LaserJet P3005N Network Formatter #Q7848-61006 from P0096406 JAN2015 SR#55718 Ink/Toner Refill

Wired NIC 00:21:5A:7B:1A:F9

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Sep 15, 2009 02:27 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Sep 15, 2009 02:27 PM 
I cold reset the printer and it is back up and
running.
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Cinthya Mendez-Garcia Sep 15, 2009 01:27 PM 
called to check on the task, says when she
rebooted the computer she is getting a "network
access denied"  says it shows up as a red screen.
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Brian Berkley Sep 15, 2009 10:50 AM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Sep 15, 2009 09:31 AM 
when she tells it to print. it wont print and 
comes up witha  box saying to check to the 
printer, make sure the printer is turned on or 
online, and check to install the printer.

Phone: 8-8271
Email: hardinj@wou.edu
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