Service Request Ticket - # 33685

Service Request Information

CONTACT Name Grouger, Debra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 15, 2009 10:16 AM
Department The Research Institute Phone 88293
Location Email kenyond@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060809[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag 548T2D1 Description Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
Serial No. 548T2D1 Location Storage

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007

Wired NIC 00:1A:A0:4A:C1:C3


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact ucsnetwork@wou.edu 88154

Tracking

Entered by Date Memo
Network Support
Email

Public

Entered by Date Memo
Brian Witt Dec 11, 2009 12:28 PM
Status changed from (1) Pending to (5) Completed
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Brian Witt Dec 11, 2009 12:28 PM
****This is an email****

I am working with Li in the print shop to get a
back up PDF of the file that he printed it in
Sept. So I don't know why the original file has
disappeared into the ether, but you don't need to
keep looking.

Thanks - Debbie
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Brian Witt Dec 09, 2009 01:43 PM
Sent an email requesting an update
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Brian Witt Dec 02, 2009 08:47 AM
Debbie,

The task regarding the restore of "Instructional
Skills Unit study guide" located at 
I/Train/AIM/Study Guides/Para study guides/ 
is still pending. We could not locate that file in
that directory.  Is there another location where
the file might be hiding? Might it be named
something else?  Let me know what you would like
to do from here. 

Thanks,

Brian
Unix Sysadmin
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Brian Witt Nov 17, 2009 09:13 AM
Task reassigned to Network Support.
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Brian Witt Nov 17, 2009 09:12 AM
Debbie has not gotten back to me with another path
to look in.
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Brian Witt Nov 16, 2009 08:40 AM
****This is an email****

Debbie,

We looked all the way back to February 5th and can
not find that file.  We can see the Para study
guides folder, but not the "Instructional Skills
Unit study guide" file. Might it be in another
folder? 

-Brian 
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Brian Witt Nov 16, 2009 08:39 AM
Dave cannot find the file under the specified path
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Brian Witt Nov 13, 2009 10:49 AM
****This is an email****

Hi Brian,
The pathe is I/Train/AIM/Study Guides/Para study
guides/...   then the 
missing file is called something like
"Instructional Skills Unit study guide"  Hope that
helps!
Thanks - Debbie
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Brian Witt Nov 12, 2009 01:24 PM
Sent Debbie an email asking for specifics
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Brian Witt Nov 12, 2009 01:14 PM
Having problems locating
itrainaim/studyguides/parastudyguides  directory.....
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Brian Witt Nov 11, 2009 09:32 AM
Task reassigned to Brian Witt.
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Brian Berkley Sep 15, 2009 10:58 AM
Task reassigned to Network Support.
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Casey Sonflieth Sep 15, 2009 10:16 AM
she is missing a file 

called: instructional skils unit study guide 
located in the I drive 
itrainaim/studyguides/parastudyguides

Phone: 8-8293
Email: kenyond@wou.edu
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