Service Request Ticket

Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	Sep 15, 2009 10:21 AM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081016 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	JCZ6TJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070326, SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 from P0071702, CorelDraw 10 from old TRI license, NVivo v9 from P0084786
	Wired NIC	00:24:E8:0D:B2:30

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Sep 15, 2009 11:22 AM	Task reassigned to Todor Todorov.	Add Attachment
Todor Todorov	Sep 15, 2009 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Sep 15, 2009 11:22 AM	this software is pretty old and the installation was a little difficult. I had to copy the install falder on her desktop, log in with a local admin account and redirect the MyDocuments folder.	Add Attachment
Tricia Flaherty	Sep 15, 2009 10:21 AM	She did not get Corel Draw reinstalled when she got a new machine it is an old TRI copy so it did not show up in our records. She went to use it and and could not find it but needs it as soon as possible today as she has a deadline to submit TODAY T:\CorelDraw\CorelDraw 10.0 Please record her in serial text file	Add Attachment