Service Request Ticket

Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	Sep 15, 2009 04:39 PM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081016 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	JCZ6TJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070326, SPSS-PASW Statistics Base 17.0 and Custom Tables 17.0 from P0071702, CorelDraw 10 from old TRI license, NVivo v9 from P0084786
	Wired NIC	00:24:E8:0D:B2:30

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	flahert@wou.edu	88925

Entered by	Date	Memo
Tricia Flaherty			Email Public
Entered by	Date	Memo
Tricia Flaherty	Oct 30, 2009 03:11 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Oct 30, 2009 03:11 PM	Machine was repaired and license of SPSS on home station was installed and activated last week by Dale Goodell	Add Attachment
Dale Goodell	Oct 09, 2009 03:36 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Dale Goodell	Oct 09, 2009 03:36 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Dale Goodell	Oct 09, 2009 03:26 PM	I installed PASW on her office computer, bur we will wait for her to borrow the software for her home machine, as she needs to have it repaired.	Add Attachment
Dale Goodell	Oct 09, 2009 10:18 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Sep 15, 2009 04:39 PM	Her license of SPSS - PAWS 17 that was installed on SR#33300 got a free upgrade to 18. She would like to get this on her desktop and also when you go to do that I have made her a checkout copy for home install of her single user license It is above my desk in an yellow envelope clearly marked Have her sign the enclosed checkout form and return the form to my inbox. You can use the DVD disk copy for the install on her desktop or find the new version at T:\Spss\SPSS PAWS Stats 18.0 single user. She will be returning the DVD to me after she has done her home install	Add Attachment