Service Request Ticket - # 33709

Service Request Information

CONTACT Name Saxowsky, Denvy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2009 08:38 AM
Department College of Education Phone 88760
Location Email saxowsd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24 inch, 2.66GHz Intel Core 2 Duo #Z0FE
Serial No. SYM910AX50TG Location PDR

CPU Intel Core 2 Duo SP9300(2.26GHz, 6M, 1066MHz FSB)


OS Unknown Software upgraded to MAC OS X 10.7 Lion from P0081770 FEB2012,Microsoft Office 2008 from P0070415, Adobe Photoshop Extended CS3 Mac from P0067126, Adobe CS4 Web Premium for MAC from P0071719 (also 80/20) on personal laptop

Wired NIC 00:25:00:A9:FD:EA


Wireless NIC 00:24:36:B8:43:82


Bluetooth NIC 00:25:00:BD:5B:EA

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact swartzer@wou.edu 88795

Tracking

Entered by Date Memo
Ron Swartzendruber
Email

Public
Entered by Date Memo
Ron Swartzendruber Oct 13, 2009 07:14 PM 
Status changed from (1) Pending to (5) Completed
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Ron Swartzendruber Oct 13, 2009 07:14 PM 
This was part of a larger server problem, since fixed.
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Brian Berkley Sep 16, 2009 09:20 AM 
Task reassigned to Ron Swartzendruber.
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Casey Sonflieth Sep 16, 2009 08:38 AM 
he said that he after he tries to log into the 
sundown email. he gets a message saying Volume " 
wou website $" " could not be mounted"

he is trying to access a folder in sundown called 
student/club

Phone: 8-8760
Email: saxowsd@wou.edu
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