Service Request Ticket - # 33710

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2009 08:42 AM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070435[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. BCYXYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:69:47:C0

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Sep 16, 2009 02:51 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 16, 2009 01:12 PM 
Dale, can you help with this? we have nobody here
and I am in the middle of a huge upgrade on the TS
cluster.

Thanks,
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Brian Berkley Sep 16, 2009 01:12 PM 
Task reassigned to Dale Goodell.
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Casey Sonflieth Sep 16, 2009 08:42 AM 
she said she just recently had her computer re-
imaged and now she is missing two programs:

file maker pro- the most important( this is one 
is the most important because she uses this for 
payroll and inventory) needs to be done ASAP

the other one

Calendar creater 4.0 by softkey( she said she 
emailed lance about this one and this one is not 
as big as priority as the file maker pro)

Phone: 8-8647
Email: blatnerc@wou.edu
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