Service Request Ticket

Service Request Information

CONTACT	Name	Hagen, Stanley	Date	Sep 16, 2009 11:03 AM
	Department	Business Services	Phone	88174
	Location		Email	hagens@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080473 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	J9JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380, Epson Scan for GT-2500+ networked scanner, Hummingbird BIQuery,transfer Acrobat 6.0 Pro from P0043980 from W#20030552 12-2008
	Wired NIC	00:21:70:6F:EC:37

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Sep 22, 2009 11:58 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Sep 22, 2009 11:58 AM	He didn't have orage10g installed. I installed that and put the new tnsnames file on his computer. After that he logged in with no problem.	Add Attachment
Mike Huber	Sep 21, 2009 02:37 PM	Task reassigned to Adam Wehner.	Add Attachment
Mike Huber	Sep 21, 2009 02:37 PM	When Stan's machine was rebuilt the oracle client was not installed on the machine. BI-query was installed. We need the Oracle client installed on his machine to fix this problem.	Add Attachment
Brian Berkley	Sep 16, 2009 11:32 AM	Task reassigned to Banner Support.	Add Attachment
Casey Sonflieth	Sep 16, 2009 11:03 AM	he is not able to connect to the IQuiry. it loads but will not connect to the CODW (chancelors office datawharehouse) this is for the finance system... Phone: 8-8174 Email: hagens@wou.edu	Add Attachment