Service Request Ticket - # 33735

Service Request Information

CONTACT Name Habermann, Megan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 16, 2009 03:11 PM
Department Student Engagement Phone 88659
Location Email habermam@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20070429[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. 6XRYYD1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003, MS OneNote2007 from P0074895

Wired NIC 00:1A:A0:68:C5:51

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact rossm@wou.edu 88046

Tracking

Entered by Date Memo
Mike Ross
Email

Public
Entered by Date Memo
Chris Marsaglia Sep 17, 2009 09:35 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Mike Ross Sep 17, 2009 09:35 AM 
Astra user created, Meeting Matrix needs some work, but she will contact me directly.
 Add Attachment
Brian Berkley Sep 16, 2009 04:14 PM 
Task reassigned to Mike Ross.
 Add Attachment
Chris Marsaglia Sep 16, 2009 03:12 PM 
She also needs to have access to meeting matrix. 
She believes that it is currently inder the 
previous administrator.
Add Attachment
Chris Marsaglia Sep 16, 2009 03:11 PM 
she can still login, she can see the main page 
and she can click on the date locater but then 
when a new window comes up nothing happens. She 
needs to be an administrator on the program, she 
might not be.
 Add Attachment