Service Request Ticket

Service Request Information

CONTACT	Name	Case, Shelby	Date	Sep 17, 2009 08:16 AM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050905 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800MHz FSB
	Serial No.	JBGPR81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	original MS Office Pro 2003 from P0055221, MS Office Pro Plus upgrade(installed as Office 2007) on P0088093
	Wired NIC	00:12:3F:B8:8F:B9

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Sep 18, 2009 04:11 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Sep 18, 2009 04:11 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Sep 18, 2009 04:11 PM	task was completed	Add Attachment
Kevin Elmore	Sep 18, 2009 10:20 AM	I walked him through selecting and making default the Lab-WUC printer.	Add Attachment
Brian Berkley	Sep 18, 2009 08:59 AM	change default printer from XPS to ???	Add Attachment
Gabriel Thrash	Sep 17, 2009 12:09 PM	Called and left vmail. **This is an email** Hi, this is Gabe with UCS, and I am emailing you to see when you will be available for a tech to fix your printing problem for you. You can call us back at ext. 88925.	Add Attachment
Casey Sonflieth	Sep 17, 2009 08:16 AM	he is having trouble printing and he is trying to print. when he tries to print his word document it comes up is says saved file as: atris.xps he would like to be connected to the WUC lab printers for now until he gets connected to a printer permanatly. Phone: 8-9697 Email: cases@wou.edu	Add Attachment