Service Request Ticket

Service Request Information

CONTACT	Name	Clifton, Wanda	Date	Sep 17, 2009 08:46 AM
	Department	VP Academic Affairs/Provost	Phone	88674
	Location		Email	cliftonw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070856 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	FNWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003, Adobe Acrobat Pro v9 from P0070150
	Wired NIC	00:1E:C9:7A:85:DD

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Sep 17, 2009 09:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Sep 17, 2009 09:48 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Sep 17, 2009 09:48 AM	Login error was due to the website editing access being turned off. The issues she was having accessing the other sites she needed she was entering the wrong addresses.	Add Attachment
Casey Sonflieth	Sep 17, 2009 08:46 AM	when she logs onto the network she gets a message saying Network access is denied... she can get onto her desktop and open up the browser, but can not go any further past the WOU site. she has also tried restarting her computer and it still does the same thing Phone: 8-8674	Add Attachment