Service Request Ticket - # 33754

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 17, 2009 10:43 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060218[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 64L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Dragon Nat Spking v9.4 from Poo64154

Wired NIC 00:13:72:A8:B4:96

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Sep 18, 2009 04:08 PM 
Task reassigned to Gabriel Thrash.
 Add Attachment
Gabriel Thrash Sep 18, 2009 04:08 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gabriel Thrash Sep 18, 2009 04:08 PM 
Went over set her up to the network printer, added
remote desktop, and made her an admin on the computer.
 Add Attachment
Richard Kavanagh student Sep 18, 2009 10:44 AM 
Priority changed from (1) Highest Priority to (3) Priority.
 Add Attachment
Kevin Elmore Sep 18, 2009 07:54 AM 
she called to check when someone could get there.
 I told her I can't speculate on that.  But,
she'll be around all day today.
 Add Attachment
Casey Sonflieth Sep 17, 2009 10:45 AM 
Phone: 8-8758

and she says if she is not there there is a note 
on the door for you to contact the back up person 
to contact
 Add Attachment
Casey Sonflieth Sep 17, 2009 10:43 AM 
the first: her printer is not printing. and it is 
tryin to get her to save any document first but 
then it wont let her save it at all.
Printer: 20060822[Edit Inv]


The Second: when she tries to save something on 
her comp, it says that she does not have access.

and she does not know what drive to use to save 
for work stuff

the Third:

she needs to know the IP address to be able to do 
her work remotely
 Add Attachment