Service Request Ticket

Service Request Information

CONTACT	Name	Grouger, Debra	Date	Sep 17, 2009 03:45 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060809 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	548T2D1	Description	Dell Optiplex 745 SFF, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	548T2D1	Location	Storage
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Vista Business downgraded to XP Pro, MS Office Pro 2003 from TRI site license. Corel Draw Graphics Suite X4 from P0072227. MSOffice Pro Plus 2010 from P0079318 installed as OfficePro2007
	Wired NIC	00:1A:A0:4A:C1:C3

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Oct 13, 2009 10:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Oct 13, 2009 10:42 AM	Installation completed. I used a Mac running Windows XP to copy the DVD to my H: drive.	Add Attachment
Dale Goodell	Oct 09, 2009 03:38 PM	I'll install this on Monday. I tried the DVD in her machine, and it couldn't read it. I later found the software on the T: drive.	Add Attachment
Dale Goodell	Oct 09, 2009 08:45 AM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Sep 18, 2009 12:16 PM	The Media is a single Dual Layer DVD and it is not cooperating with putting out on the T: drive or making an iso file so please come see for a disk copy	Add Attachment
Brian Berkley	Sep 18, 2009 08:56 AM	Task reassigned to New Equip. Setup.	Add Attachment
Courtney Wehner	Sep 17, 2009 03:46 PM	This is per P0072227. The software is on the T:	Add Attachment