Service Request Ticket - # 33784

Service Request Ticket - # 33784

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Service Request Information

CONTACT	Name	Diehm, Deborah	Date	Sep 18, 2009 08:24 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	diehmd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080599 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	6C23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642, Dreamweaver CS3 on P0062912 10-2007 moved from W#20030545, Adobe Acrobat Pro v7 from P0058744 moved from W#20030545
	Wired NIC	00:21:70:48:B5:FF

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 06, 2009 09:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 06, 2009 09:14 AM	configured DWModels on 10/6/2009	Add Attachment
Brian Berkley	Oct 06, 2009 08:08 AM	Debbie, Are you going to be available this morning for me to help you get the Student Data Warehouse app setup correctly? You have an old task in here that says that its not working properly. Thanks,	Add Attachment
Brian Berkley	Oct 05, 2009 08:45 PM	Task reassigned to Brian Berkley.	Add Attachment
Kevin Elmore	Sep 18, 2009 09:08 AM	**This is an email** Hey UCS: I think that the BI query didn't work for me because I wasn't on remote desktop ts-a?????? _______________________________ Deborah Diehm Asst. to the Vice President for Student Affairs/NSE Coordinator Western Oregon University 345 N. Monmouth Ave. Monmouth, OR 97361 503.838.8423 FAX: 503.838.8511 Email: diehmd@wou.edu www.wou.edu/student "Just keep swimming" Dory, Finding Nemo	Add Attachment
Kevin Elmore	Sep 18, 2009 08:24 AM	**This is an email** Good day to the last quiet Friday for a long time: Yesterday, you all were kind enough to install BI Query User on my computer (WOU #20080599). I think there is something missing in what was installed. I was following the directions we were given in the trainings and the 'folders' I'm supposed to click thru are not there. Can you check this out sometime, please. Debbie _______________________________ Deborah Diehm Asst. to the Vice President for Student Affairs/NSE Coordinator Western Oregon University 345 N. Monmouth Ave. Monmouth, OR 97361 503.838.8423 FAX: 503.838.8511 Email: diehmd@wou.edu www.wou.edu/student "Just keep swimming" Dory, Finding Nemo	Add Attachment