Service Request Ticket

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CONTACT	Name	Huston, Shaun	Date	Sep 21, 2009 02:23 PM
	Department	Social Science	Phone	88296
	Location		Email	hustons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040554 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag		Description	iMac G5 20 in 1.8GHz Superdrive #Z095
	Serial No.	W850303RPNZ	Location	ITC Fee Payment
	CPU	G5 1.8GHz
	OS		Software	MS Office 2004 Pro from P0050866, Final Cut Express HD v3.5 from P0060467
	Wired NIC	00:11:24:70:1C:52

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Tracking

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Nov 02, 2009 04:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Nov 02, 2009 04:46 PM	Memory tested fine. So i took it back over to his office. and let him know that if anything happens like it again just to call over.	Add Attachment
Casey Sonflieth	Nov 02, 2009 08:48 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Nov 02, 2009 08:48 AM	He called back this morning asking if the test on his comp is done. he can not do any work untill her gets it back. there is no replacement comp in his office. Phone: 8-8296	Add Attachment
Casey Sonflieth	Nov 02, 2009 08:47 AM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Jordan Colton	Oct 29, 2009 01:54 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Jordan Colton	Oct 29, 2009 12:50 PM	going to pick up his machine this afternoon to do a mem test on it. then if that is the problem i have memory to replace the stuff in his machine.	Add Attachment
Jordan Colton	Oct 29, 2009 11:07 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Oct 29, 2009 11:07 AM	pulling ram out of an old imac here to swap into the computer	Add Attachment
Jordan Colton	Oct 29, 2009 11:05 AM	did some research and looks like bad RAM.	Add Attachment
Teresa Hutchinson	Oct 14, 2009 09:01 AM	**This is an email** My computer number is: 20040554. Shaun Shaun Huston Geography and Film Studies http://www.wou.edu/~hustons http://olympus_mons.typepad.com/pdxcomicsdoc http://lo-ficinema.blip.tv	Add Attachment
Cinthya Mendez-Garcia	Oct 13, 2009 05:06 PM	Task reassigned to UCS Tech.	Add Attachment
Cinthya Mendez-Garcia	Oct 13, 2009 05:06 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Cinthya Mendez-Garcia	Oct 13, 2009 05:06 PM	Priority changed from (1) Highest Priority to (3) Priority.	Add Attachment
Cinthya Mendez-Garcia	Oct 13, 2009 05:06 PM	I emailed him back asking for the WOU # off of his machine.	Add Attachment
Cinthya Mendez-Garcia	Oct 13, 2009 05:05 PM	**This is an email** I had a repeat of the kernel panic in Mac OS X on my office iMac. The incident report is below: Unresolved kernel trap(cpu 0): 0x300 - Data access DAR=0x0000000000000804 PC=0x000000000001AA00 Latest crash info for cpu 0: Exception state (sv=0x27A3BC80) PC=0x0001AA00; MSR=0x00009030; DAR=0x00000804; DSISR=0x40000000; LR=0x000295C8; R1=0x17A1BC80; XCP=0x0000000C (0x300 - Data access) Backtrace: 0x00000001 0x000295C8 0x00049074 0x0001D998 0x0001FFD4 0x000242C8 0x0002E9BC 0x000ABEAC 0x00000000 backtrace terminated - frame not mapped or invalid: 0xF01825A0 Proceeding back via exception chain: Exception state (sv=0x27A3BC80) previously dumped as "Latest" state. skipping... Exception state (sv=0x2FDCFC80) PC=0x90039938; MSR=0x0000F030; DAR=0xE07A2000; DSISR=0x42000000; LR=0x90805A60; R1=0xF01825A0; XCP=0x00000030 (0xC00 - System call) Kernel version: Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPC panic(cpu 0 caller 0xFFFF0003): 0x300 - Data access	Add Attachment
Cinthya Mendez-Garcia	Oct 13, 2009 05:05 PM	is having this same problem on his office iMac machine.	Add Attachment
Patrick Shanley	Sep 30, 2009 01:48 PM	Task reassigned to Patrick Shanley.	Add Attachment
Patrick Shanley	Sep 30, 2009 01:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Patrick Shanley	Sep 30, 2009 01:48 PM	he hasn't had a reoccurance, and the	Add Attachment
Lance Jewett	Sep 30, 2009 10:05 AM	Left a VM asking if he is still having an issue.	Add Attachment
Casey Sonflieth	Sep 23, 2009 08:43 AM	he is availabe right now or later today around 4 or 5pm. or tomorrow late morning early afternoon. hesaid he will let someone know in the deans office that someone is going to help with his computer to let them into the office.	Add Attachment
Richard Kavanagh student	Sep 22, 2009 08:56 AM	I called him and left a voicemail saying to turn off the computer and we can try to recover data and get him a new HD.	Add Attachment
Richard Kavanagh student	Sep 22, 2009 08:54 AM	Sounds like his HD is on the way out. I hope he saves files to the network.	Add Attachment
Casey Sonflieth	Sep 21, 2009 03:07 PM	**This is an email** To whom it may concern: When my machine finally rebooted, I was able to access the following Problem Report for Mac OS X: panic(cpu 0 caller 0x0022D838): hfs_vnop_bwrite: about to write corrupt node! Latest stack backtrace for cpu 0: Backtrace: 0x000954F8 0x00095A10 0x00026898 0x0022D838 0x000FEBBC 0x0023AC20 0x000D623C 0x0023AC74 0x00236A04 0x0023BAB8 0x0023B0CC 0x000FCDD0 0x000EE61C 0x002ABDB8 0x000ABD30 0x00000000 Proceeding back via exception chain: Exception state (sv=0x32F35000) PC=0x9001B2CC; MSR=0x0000D030; DAR=0xE11EB000; DSISR=0x42000000; LR=0x9006BBCC; R1=0xF007F2D0; XCP=0x00000030 (0xC00 - System call) Kernel version: Darwin Kernel Version 8.11.0: Wed Oct 10 18:26:00 PDT 2007; root:xnu-792.24.17~1/RELEASE_PPCModel: PowerMac8,1, BootROM 5.2.2f4, 1 processors, PowerPC G5 (3.0), 1.8 GHz, 1 GB Graphics: GeForce FX 5200, GeForce FX 5200, AGP, 64 MB Memory Module: DIMM0/J4000, 512 MB, DDR SDRAM, PC3200U-30330 Memory Module: DIMM1/J4001, 512 MB, DDR SDRAM, PC3200U-30330 Modem: Jump, V.92, Version 1.0 Network Service: Built-in Ethernet, Ethernet, en0 Serial ATA Device: ST3160023AS, 149.05 GB Parallel ATA Device: MATSHITADVD-R UJ-825 USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA USB Device: Apple Optical USB Mouse, Logitech, Up to 1.5 Mb/sec, 100 mA USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA Thanks.	Add Attachment
Casey Sonflieth	Sep 21, 2009 02:28 PM	he called back saying it it finished booting up and he logged in and then a problem report showed up mac osx	Add Attachment
Casey Sonflieth	Sep 21, 2009 02:23 PM	he came back from a meeting and his computer was making a loud noise and his screen was black. he shut it off and let it rest for a while and then turned it back on and now it is stuck on the boot up screen and making a lound grinding noise. Phone: 8-8296	Add Attachment