Service Request Ticket - # 33832

Service Request Information

CONTACT Name Beisiegel, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 21, 2009 03:10 PM
Department Natural Science Division Phone 88916
Location Email beisiegm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20081017[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac, 24inch, Intel Core 2 Duo #Z0FQ
Serial No. SQP9180GA0TM Location PDR

CPU Intel Core 2 Duo 3.06Ghz(6MB L2, 1066Mhz FSB)


OS Unknown Software Mac OS X v10.5 Leopard (includes iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iTunes, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), bundled with iLife ¿09 (includes iPhoto, iMovie, iDVD, iWeb, GarageBand), Microsoft Office 2008 from P0070324, Adobe Master Collection CS5 for MAC from P0077504, Apple Final Cut Studio v3 from P0077507, Roxio Toast 10 Pro from VISA2010002068

Wired NIC 00:23:DF:AC:BE:82


Wireless NIC 00:24:36:B4:6E:0E


Bluetooth NIC 00:23:12:50:FD:F0

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 22, 2009 12:31 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 22, 2009 12:31 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 22, 2009 12:31 PM 
added printers, local admin rights, created local
admin account and showed her how to map her drives
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Brian Berkley Sep 22, 2009 11:07 AM 
She is using a Mac......
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Brian Berkley Sep 21, 2009 04:04 PM 
Mary,

What is the WOU# of the computer tower you are using?

You can go to Start, Run and type: gpupdate /force

Hit OK, reboot or log out as requested.

Let me know if you don't pick up the printers.
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Casey Sonflieth Sep 21, 2009 03:10 PM 
****This is an email****
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Casey Sonflieth Sep 21, 2009 03:10 PM 
Dear UCS Help Desk,
I am a new faculty member in the math department 
with a new Mac. I would like to be able to print 
to some of the printers in the department, but my 
computer is not yet set up for that. When might 
be a good time to meet with you about that? I am 
in office MNB 126 and my office number is 88916. 
If I am not in the office, and it is something 
you can do without me, please feel free to do 
what you need to. I'm sure you have a lot of 
issues to take care of this week.

Many thanks,
Mary Beisiegel, PhD 
Mathematics Department 
Western Oregon University 
Monmouth, Oregon
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