Service Request Ticket - # 33847

Service Request Information

CONTACT Name Penner, Jami   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2009 10:56 AM
Department Athletics Phone 88531
Location Email strinzj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20080449[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex 755 2.66HGz, 4M, VT, 1333MHz FSB
Serial No. CL4VNH1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Microsoft Office Pro Plus 2007 license from P0068314 installed as Office Pro 2003

Wired NIC 00:21:70:3D:EE:B9


Wireless NIC 00:1E:C1:44:94:90


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public

Entered by Date Memo
Jordan Colton Jan 05, 2010 04:09 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Jordan Colton Jan 05, 2010 04:09 PM
An exception was put into the nac on 1/5/10 at
4:00. I tested the computer and it is working 100%
Add Attachment
Jordan Colton Jan 04, 2010 03:11 PM
stopped by and i dont know whether it was jami or
pam but they were having a meeting with someone.
so i was unable to go into the room and look at
the computer.
Add Attachment
Jordan Colton Jan 04, 2010 01:34 PM
Task reassigned to Jordan Colton.
Add Attachment
Jordan Colton Jan 04, 2010 01:34 PM
Task reassigned to Gabriel Thrash.
Add Attachment
Jordan Colton Jan 04, 2010 01:34 PM
called and left a VM asking if she would be
available after 3:00PM today. Even if we don't get
a call back i am going to run down there and see
if i can get into her office. 
Add Attachment
Brian Berkley Jan 04, 2010 01:28 PM
Task reassigned to Jordan Colton.
Add Attachment
Brian Berkley Jan 04, 2010 01:28 PM
Hello Bill,

Pam Knox here.  My assistant coach, Jami Strinz
has a computer that is non functional.  Someone
came in and worked on it during the break, but she
cannot
log into mash.  She has wireless.  Her computer
number is 2008 0449.  I talked to Kevin today
about it and we are still waiting to hear back.

Our office is in NPE 215.

Thanks a bunch for your help.

Pam Knox
8-8438
Add Attachment
Gabriel Thrash Dec 01, 2009 08:44 AM
Can never catch up with her.
Add Attachment
Gabriel Thrash Nov 13, 2009 10:16 AM
She emailed me and said she would be available
today from 9-12, but called and no one answered.
Left  vmail for availability.
Add Attachment
Gabriel Thrash Nov 06, 2009 12:11 PM
****This is an email****
Hi, this is Gabe.  I am emailing you to inform you
that your task will be closed in one week we don't
receive notification back from you that you are
still having problems with your computer.  If your
computer is fine and working, can you give us a
call to let us know at ext. 88925.  Thank you.
Add Attachment
Gabriel Thrash Oct 21, 2009 11:12 AM
Called and left vmail.
Add Attachment
Chris Marsaglia Oct 06, 2009 11:52 AM
She called and is ready to begin the next step in
getting her internet up.
Add Attachment
Gabriel Thrash Oct 06, 2009 09:40 AM
Task reassigned to Gabriel Thrash.
Add Attachment
Gabriel Thrash Oct 06, 2009 09:40 AM
Called and left a vmail.
Add Attachment
Gabriel Thrash Oct 01, 2009 09:41 AM
****This is an email****
Hi, this is Gabe with UCS.  I stopped by your
office this morning and looked at your computer. 
It looks like you haven't signed up for wireless.
 If you have singned up for wireless then you can
call us back  at ext. 88925, and we will get
everything fixed for you.
Add Attachment
Cinthya Mendez-Garcia Sep 29, 2009 10:44 AM
called to check the status of this task still not
working for her. 

available times: 
anyday until 2pm
Add Attachment
Gabriel Thrash Sep 23, 2009 10:41 AM
Called and left a vmail.

****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to see if you were still having a problem logging
into your computer.  If you are, you can call us
back at ext. 88925 and we will send someone to
come fix this for you.
Add Attachment
Cinthya Mendez-Garcia Sep 22, 2009 10:56 AM
says she has never used this computer but when she
tries to log into the machine she gets the message
MASH is unavailable. 

says she has a card connected to the back of the
computer with antenna. 

available times: 
anytime.
Add Attachment