Service Request Ticket - # 33872

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 22, 2009 04:32 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20081154[Edit Inv] (opens in a new window) Bldg/Room UNK unknown
Service Tag D7H6BK1 Description Dell Precision Mobile M6400,3.93GHz 1066MHz
Serial No. D7H6BK1 Location Matt Overlin Asst Football coach (WIN 7)

CPU Intel Core 2 Duo T9800(2.93GHz/1066MHzFSB/6ML2)


OS Unknown Software Roxio Creator Dell ED v9and Cyberlink PowerDVD 8.2, DELL wbcam central bundled, Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070962

Wireless NIC 00:21:6A:48:87:3A

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 22, 2009 06:57 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 22, 2009 06:57 PM 
fixed
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Brian Berkley Sep 22, 2009 05:39 PM 
Task reassigned to Brian Berkley.
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Chris Marsaglia Sep 22, 2009 04:32 PM 
His
cell 541.912.4719.
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Chris Marsaglia Sep 22, 2009 04:32 PM 
117A in Old P.E. A popup came up and said it was
infected. It said that he should an anitvirus but
it never started. He checked his "My Computer"
folder and all the drivers said 'infected' and had
X's next to the names. The virus came from an email.
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