Service Request Ticket

Service Request Information

CONTACT	Name	Heide, Kathy	Date	Sep 23, 2009 11:48 AM
	Department	College of Education	Phone	88324
	Location		Email	heidek@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071215 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	3HVTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:BF:B5

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jjohnson09@wou.edu	88925

Entered by	Date	Memo
Joshua Johnson			Email Public
Entered by	Date	Memo
Casey Sonflieth	Sep 24, 2009 03:06 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Joshua Johnson	Sep 24, 2009 03:06 PM	complete	Add Attachment
Casey Sonflieth	Sep 24, 2009 02:50 PM	Task reassigned to Joshua Johnson.	Add Attachment
Cinthya Mendez-Garcia	Sep 24, 2009 08:50 AM	available times: today except between 9am-10am.	Add Attachment
Cinthya Mendez-Garcia	Sep 24, 2009 08:49 AM	called to check on the status of this task. says the machine is there and ready to go just needs to be hooked up. the sooner the better.	Add Attachment
Casey Sonflieth	Sep 23, 2009 11:48 AM	Jill Baker is a new faculty in ED 224 needs a new computer set up. she said that the computer is in there and the jack is live. but she just needs the whole thing set up for her. Phone: 8-8322 Email: heidek@wou.edu	Add Attachment