Service Request Ticket

Service Request Information

CONTACT	Name	Carlson, Jan	Date	Sep 23, 2009 11:58 AM
	Department	Advancement & Foundation	Phone	88725
	Location		Email	carlsonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071256 (opens in a new window)	Bldg/Room	NS 120A
	Service Tag	JFJTGG1	Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	JFJTGG1	Location	Ava Howard - Backroom
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows XP Pro	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424
	Wired NIC	00:1E:C9:76:C2:26

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	swartzer@wou.edu	88795

Entered by	Date	Memo
Ron Swartzendruber			Email Public
Entered by	Date	Memo
Ron Swartzendruber	Sep 30, 2009 08:12 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Ron Swartzendruber	Sep 30, 2009 08:12 PM	Change is made. Though low priority, this is very easy.	Add Attachment
Brian Berkley	Sep 25, 2009 11:45 AM	**This is an email** Jan, I've asked Ron to rename the display name of Dr. Garrison's account.	Add Attachment
Brian Berkley	Sep 25, 2009 11:45 AM	Task reassigned to Ron Swartzendruber.	Add Attachment
Brian Berkley	Sep 25, 2009 11:45 AM	**This is an email** Shirley Garrision is the widow of Dr. Jesse Garrison. He recently died and she requested to keep his account. I requested this of the Provost who thought it was a good idea and he asked Bill Kernan and he said sure. The problem is that the name associated with it is Jesse Garrison so when I receive an email from her it says that the sender is Jesse. I want to change it to Shirley but I couldn't figure out how to do that. The account is garrisj@wou.edu.	Add Attachment
Brian Berkley	Sep 23, 2009 03:50 PM	Sent email	Add Attachment
Brian Berkley	Sep 23, 2009 12:06 PM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Casey Sonflieth	Sep 23, 2009 11:58 AM	she is wondering how to change the name as it appears when she sends and email to someone. Phone: 8-8725 Email: carlsonj@wou.edu she would just like someone to call her and walk her through that if possible.	Add Attachment