Service Request Ticket

Service Request Information

CONTACT	Name	Lehto, Nan	Date	Sep 23, 2009 12:14 PM
	Department	Student Engagement	Phone	88088
	Location		Email	lehton@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070432 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex 745, 2.13GHz, 2M, 1066MHz FSB
	Serial No.	4XRYYD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP Pro, Microsoft Office Pro Plus 2007 from P0063312 installed as Office Pro 2003,MS OneNote2007 from P0074895
	Wired NIC	00:1A:A0:68:C3:34

TECHS	Submitted by	Kitt Murry	Contact	kmurry06@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 23, 2009 01:25 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 23, 2009 01:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 23, 2009 01:25 PM	added her to local admin group	Add Attachment
Brian Berkley	Sep 23, 2009 01:21 PM	aellerbruch06 is in the WUC LDAP group and the wuc_stu AD group. What is the problem?	Add Attachment
Kitt Murry	Sep 23, 2009 12:18 PM	The student employee's name is Amber Ellerbuch, but Nancy wants herself to be the contact and the best number to reach her at is 8-8261.	Add Attachment
Kitt Murry	Sep 23, 2009 12:16 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kitt Murry	Sep 23, 2009 12:16 PM	She is not sure if she is not following the proper steps or there is a system glitch because of the new employee. She has been attempting to get this indvidual access, the first step was locating the I: drive which was an extremely drawn out process. She hopes that this step can move a little faster because it is necessary for this student to gain access for her job process to move forward. That is why I moved it up a priority.	Add Attachment