Service Request Ticket - # 33918

Service Request Ticket - # 33918

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Service Request Information

CONTACT	Name	Sil, Narasingha	Date	Sep 24, 2009 11:53 AM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	siln@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030696 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	4RC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:EA:19:A4

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Lance Jewett	Sep 29, 2009 02:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Sep 28, 2009 10:28 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Sep 28, 2009 10:25 AM	replaced the faceplate and his printer was acting up and the queue was backed up. I cleared it and restarted the printer. It should work, but he left for class.	Add Attachment
Casey Sonflieth	Sep 28, 2009 09:57 AM	Josh went over there and must have not been able to get it working. the prof said that he would like a new face plate on the computer now too.	Add Attachment
Casey Sonflieth	Sep 28, 2009 08:26 AM	he is still unable to do everything. he is stuck and cannot work. he has class at 10 am	Add Attachment
Cinthya Mendez-Garcia	Sep 25, 2009 03:39 PM	called again to check on that status of this task. when he tries to click on his email a message comes up saying "internet explorer cannot display webpage" says he has check and the Ethernet cord is plugged from the wall to his machine. available times: today for another 10 min. monday from 8am-10am. needs this to be done by monday	Add Attachment
Chris Marsaglia	Sep 25, 2009 12:57 PM	He is unable to print from his machine as well.	Add Attachment
Chris Marsaglia	Sep 25, 2009 12:51 PM	He has called again and needs to have this opperational before he starts his class on monday.	Add Attachment
Chris Marsaglia	Sep 24, 2009 11:56 AM	He has to go home and await a phone call, so he will be leaving campus in about half an hour's time.	Add Attachment
Chris Marsaglia	Sep 24, 2009 11:53 AM	when he logs into to view his email an error message comes up, internet is slow and cannot view the web page. He might not be hooked up to the internet, he says. And there seems to be something broken with his CD rom.	Add Attachment