Service Request Ticket - # 33924

Service Request Information

CONTACT Name Sellers, Shawn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2009 02:02 PM
Department College of Education Phone 88985
Location Email sellerss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050142[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. B8TVW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software Office Pro 2003 from P0053840, software moved from previous station(W#20040664)-EndNote v9 WIN from P0054076, Inspiration v7.6 WIN/MAC from P0054076, Adobe Acrobat 8.0 WIN from P0064866

Wired NIC 00:12:3F:91:6B:51

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Sep 24, 2009 02:44 PM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Sep 24, 2009 02:44 PM 
Task reassigned to Adam Wehner.
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Adam Wehner Sep 24, 2009 02:44 PM 
She resolved the issue herself but I saw that her
printer list needed to be cleaned.  I cleaned the
printer list up for her so that it wasn't to
confusing.
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Chris Marsaglia Sep 24, 2009 02:02 PM 
She can't see printer# 20080297[Edit Inv] in Printers and 
Faxes folders. The printer is in the utillities 
room 166. Her back up is in Ed 111 and it says 
access denied.
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