Service Request Ticket - # 33928

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 24, 2009 03:38 PM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030311[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, Pentium 4 at 2.80GHz
Serial No. GXS3N31 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Office Pro 2003(installed as Office XP Pro)P0044702

Wired NIC 00:07:E9:3C:38:34


TECHS Submitted by Adam Stubblefield Contact astubblefield08@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Oct 28, 2009 09:56 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Oct 28, 2009 09:56 AM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Oct 28, 2009 09:56 AM
She said she is fine i could delete the task.
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Gabriel Thrash Oct 22, 2009 09:46 AM
****This is an email****
Hi, this is Gabe with UCS, and I am emailing you
to see if you are still having problems with your
computer.  If you are, when will you be available
for a tech to come over and look at your computer?
 You can call us back at ext.  88925
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Gabriel Thrash Oct 22, 2009 09:43 AM
Called and left vmail
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Cinthya Mendez-Garcia Oct 22, 2009 09:06 AM
called saying whatever is going on seems to get
fixed when she shuts her machine down. says
sometimes the I-drive is on her machine and
sometimes it is not. says when it is not there she
reboots and then it appears this happens a lot. 
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Lance Jewett Oct 21, 2009 08:18 AM
Status changed from (4) On Hold to (1) Pending
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Lance Jewett Oct 21, 2009 08:18 AM
Called and left a VM asking if she still needs help.
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Jordan Colton Oct 15, 2009 10:49 AM
Status changed from (1) Pending to (4) On Hold
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Teresa Hutchinson Oct 14, 2009 07:49 AM
Found out that the steam pipe broke in the ITC 
Fan Room and has water streaming all over the 
place including the switches so all cameras, 
networks, everthing are down until Paul can 
replace the switches after the Plant repairs the 
pipes
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Cinthya Mendez-Garcia Oct 06, 2009 11:02 AM
called saying she is missing the I-drive, says
every thing is working for her. 

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Gabriel Thrash Oct 01, 2009 09:45 AM
Called and left vmail
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Kevin Elmore Sep 26, 2009 12:32 PM
She won't be in Monday morning until 10am.  
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Kevin Elmore Sep 26, 2009 12:32 PM
Priority changed from (3) Priority to (2) High Priority.
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Kevin Elmore Sep 26, 2009 12:32 PM
She can log into MASH, but cannot access anything
online.  She had done a hard boot with the power
button.
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Adam Stubblefield Sep 24, 2009 03:38 PM
Patti Blasco
88783
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