Service Request Ticket - # 33949

Service Request Ticket - # 33949

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Service Request Information

CONTACT	Name	Ulveland, Dana R.	Date	Sep 25, 2009 11:17 AM
	Department	Education & Leadership	Phone	88039
	Location		Email	ulvelad@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040968 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5, 20in, 2.0GHz SuperDrive #Z0C0
	Serial No.	QP5260WSSDW	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office Pro 2004 from P0053370
	Wired NIC	00:11:24:3A:2C:CA

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 19, 2009 09:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 19, 2009 09:34 AM	I got over to his office on Friday just in time and got him all up and running. He is printing to guppy and an 8000 that is on his desk.	Add Attachment
Adam Wehner	Oct 16, 2009 02:37 PM	Called and left him a VM to call me back and tell me a time that I can come over and fix his printer. I don't care what time it is I will make the time so that we can get this issue fixed.	Add Attachment
Casey Sonflieth	Oct 12, 2009 02:06 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Oct 12, 2009 02:06 PM	he called back and is getting irritated with no one trying to help him. ill bump the priority up	Add Attachment
Teresa Hutchinson	Oct 05, 2009 01:41 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Chris Marsaglia	Oct 01, 2009 02:23 PM	He called today, and is waiting hear from Adam W.	Add Attachment
Adam Wehner	Sep 25, 2009 03:30 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	Sep 25, 2009 03:30 PM	Called and left VM for him to call me back at a time that I can come fix the problem.	Add Attachment
Brian Berkley	Sep 25, 2009 11:43 AM	Task reassigned to Adam Wehner.	Add Attachment
Chris Marsaglia	Sep 25, 2009 11:17 AM	He just moved offices and you can't connect to Guppie Printer near the main doors on the bottom level. He can't connect to the Samba host.	Add Attachment