Service Request Ticket - # 33959

Service Request Information

CONTACT Name Hill, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 25, 2009 03:30 PM
Department College of Liberal Arts and Sciences Phone 88271
Location Email hillk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20050982[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag BQ9WB91 Description Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
Serial No. BQ9WB91 Location ITC 207 Storage (was S. Scheck/LAS Staff Laptop)

CPU Pentium M 2.0 GHz


OS Software MS Office Pro 2003 from P0056071

Wired NIC 00:12:3F:6B:3B:50


Wireless NIC 00:16:6F:30:BF:12


TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Oct 08, 2009 12:27 PM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Oct 08, 2009 12:27 PM
wireless is fixed and the new mouse is in the bag. 
delivered.
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Tricia Flaherty Oct 05, 2009 11:22 AM
Task reassigned to Richard Kavanagh.
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Tricia Flaherty Oct 05, 2009 11:22 AM
I talked with Katthy who reported that when they 
try to use this laptop on  wireless but can't 
seem to get past reg process then when she tried 
it with the cord it won't work either.  She said 
it came up with a "licensing error msg" that she 
was not sure what it said exactly... Teresa says 
there was no wireless under Scheck or Kathy for 
this laptop and has know approved Scheck as a 
authorized/paid wireless user so it should work 
for him know.  I am sending a new mouse back with 
the laptop as the one they are currently using 
stopped working.
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Brian Berkley Sep 25, 2009 03:49 PM
****This is an email****
Kathy,

What licensing issue are you referring to?
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Cinthya Mendez-Garcia Sep 25, 2009 03:30 PM
licensing issue when logging in. 

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