Service Request Ticket

Service Request Information

CONTACT	Name	Solario, Sheree	Date	Sep 29, 2009 07:53 AM
	Department	Student Enrichment Program	Phone	88031
	Location		Email	solarios@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071246 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	5FJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7C:90:B6

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Sep 29, 2009 08:03 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 29, 2009 08:03 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Sep 29, 2009 08:02 AM	called and she said things are ok	Add Attachment
Cinthya Mendez-Garcia	Sep 29, 2009 07:53 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cinthya Mendez-Garcia	Sep 29, 2009 07:53 AM	says nothing is on her desktop, nothing is showing up not even icons, says she has tried rebooting but still nothing is appearing. says it just happened this morning. her start menu on the bottom is missing as well. available times: says the sooner the better.	Add Attachment