Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Sep 29, 2009 02:59 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

A/V equipment	Edit WOU #	20050299 (opens in a new window)	Bldg/Room	CDC Unit C
	Service Tag		Description	Crestron 12in Color Video Touch panel #TPS-12LB KIT
	Serial No.	1680713	Location	Smart Classroom

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Chris Marsaglia	Jan 04, 2010 11:31 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Jan 04, 2010 11:31 AM	finished it and gave it to Nathan	Add Attachment
Lance Jewett	Dec 18, 2009 01:18 PM	Task reassigned to Lance Jewett.	Add Attachment
Nathan Sauer	Nov 25, 2009 02:55 PM	Haven't been able to get back to this room, and it could probably use a completely new image.	Add Attachment
Nathan Sauer	Nov 25, 2009 02:54 PM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Oct 01, 2009 08:10 AM	Task reassigned to Nathan Sauer.	Add Attachment
Brian Berkley	Oct 01, 2009 08:10 AM	Nathan is updating the system.	Add Attachment
Brian Berkley	Sep 30, 2009 10:07 AM	I want to see the image before it gets redeployed	Add Attachment
Brian Berkley	Sep 30, 2009 10:06 AM	UPCC Room 130	Add Attachment
Brian Berkley	Sep 30, 2009 10:06 AM	Task reassigned to UCS Tech.	Add Attachment
Brian Berkley	Sep 30, 2009 06:48 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Sep 30, 2009 06:48 AM	update firefox, fixed network service issue with RpcSs service so windows updates would run	Add Attachment
Brian Berkley	Sep 29, 2009 11:21 PM	SC50302UPCCUNC	Add Attachment
Brian Berkley	Sep 29, 2009 10:51 PM	Remoted into 20050302 system and installed flash, upgraded adobe reader, shockwave, ms works compatibility pack, sophos (was on potter), and ran updates.	Add Attachment
Chris Marsaglia	Sep 29, 2009 03:51 PM	He needs adobe flash player installed on the computer in UPCC C130	Add Attachment
Teresa Hutchinson	Sep 29, 2009 03:39 PM	Phone: 88346 West House 203	Add Attachment
Brian Berkley	Sep 29, 2009 03:28 PM	**This is an email** Clarence, If there is a feature you would like to have installed on one of the smart classroom stations, I would like to know what it is. We ordinarily do not give people admin rights on multi-user resources as the risk to the stability of the system is too great and down-time significantly interrupts the class schedules. Thanks, Brian Berkley Lead Windows Admin Western Oregon University 8-8955	Add Attachment
Brian Berkley	Sep 29, 2009 03:20 PM	Sent email for more info	Add Attachment
Chris Marsaglia	Sep 29, 2009 02:59 PM	They would like this looked at in the next fifteen minutes	Add Attachment
Chris Marsaglia	Sep 29, 2009 02:59 PM	Adjunct Clarence Kimm would like to be made the Admin on the computer in UPCC 130. There is a new feature on the internet that would help a lot of students in the accounting classes.	Add Attachment