Service Request Ticket - # 34035

Service Request Information

CONTACT Name Cole, Sam   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Sep 29, 2009 04:21 PM
Department OHSU School of Nursing Phone 88698
Location Email coles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080023[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 122lvg1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0067126 installed as Office Pro 2003

Wired NIC 00:21:70:0A:FB:6A

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Sep 29, 2009 06:29 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Sep 29, 2009 06:29 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Sep 29, 2009 06:29 PM 
****This is an email****
Sam,

Right click on the My Computer icon in your start
menu.

Select properties.

Click the Remote tab.

Put a checkmark in the box that says “Remote
Desktop” allow users to connect remotely to this
computer.

Click Select Remote Users, and put MASH\coles in
the list.

Then click OK, or apply.

Then, you’ll need to know your IP address, since
we don’t reserve dynamic addresses in DNS.

Open a web browser and go to http://www.whatismyip.com

That will tell you the address you need to use
remote desktop from home to get to your work
computer (do this from work before you leave).

Sometimes your system will lease a different
address from our server, so make sure you check it
before you leave work if you plan on using it over
a weekend or something.
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Chris Marsaglia Sep 29, 2009 04:21 PM 
He would like to enable the remote terminal so he
can look at his machine at home.
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