Service Request Ticket

Service Request Information

CONTACT	Name	Avila, Osvaldo	Date	Sep 30, 2009 09:04 AM
	Department	Student Success & Advising Office	Phone	88587
	Location		Email	avilao@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080485 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	59JNPH1	Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	59JNPH1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 , transfer from W#20030664 Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0
	Wired NIC	00:21:70:6F:D9:E8

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Oct 16, 2009 02:37 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 16, 2009 02:34 PM	I had to clean the cached credentials after that is worked fine.	Add Attachment
Emily Kavanagh	Oct 16, 2009 08:42 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Emily Kavanagh	Oct 16, 2009 08:42 AM	Still not able to print as of 8:41 am 10/16/09 needs the printer to work	Add Attachment
Adam Wehner	Oct 15, 2009 10:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Oct 15, 2009 10:23 AM	Went over and got him up and running. The crash at the begging of the term caused him to loose access to the printer.	Add Attachment
Chris Marsaglia	Oct 13, 2009 11:27 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brian Berkley	Sep 30, 2009 09:16 AM	Task reassigned to Adam Wehner.	Add Attachment
Casey Sonflieth	Sep 30, 2009 09:04 AM	he said that the printer 20030663 is not connected at all and will not print anymore. Phone: 8-8587 Email: avilao@wou.edu	Add Attachment