Service Request Ticket

Service Request Information

CONTACT	Name	Attendant, Main Computer Lab	Date	Sep 30, 2009 01:01 PM
	Department	University Computing Solutions	Phone	88069
	Location		Email	computerlabs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090142 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM4CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:30:9E:10

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Chris Marsaglia	Oct 06, 2009 02:21 PM	Task reassigned to Teresa Hutchinson.	Add Attachment
Chris Marsaglia	Oct 06, 2009 02:21 PM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Chris Marsaglia	Oct 06, 2009 02:21 PM	Checked with the APSC Lab Attendant this morning and it is working fine and seems to no longer be crashing.	Add Attachment
Jordan Colton	Oct 01, 2009 10:54 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Jordan Colton	Oct 01, 2009 10:54 AM	Talked to the lab attendant and nothing has happened so far today. so i will go ahead and put this as waiting for contact and if we dont hear anything from any of the lab attendants then we can close the task	Add Attachment
Kevin Elmore	Sep 30, 2009 01:01 PM	When I came into work, I was greeted with the blue screen of death. I restarted the computer (hard boot), opened Firefox, and "a serious problem had occured." When IE opened up to the Microsoft Error Reporting page, It appears that there is a problem with a device driver. Nothing has the yellow triangle in the Device Manager List.	Add Attachment