Service Request Ticket

Service Request Information

CONTACT	Name	Perfect, Scott	Date	Sep 30, 2009 01:07 PM
	Department	Student Health & Counseling Center	Phone	88313
	Location		Email	perfecs@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080920 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHzFSB
	Serial No.	4XPRPJ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Microsoft Office 2007 Pro Plus license from P0070150
	Wired NIC	00:24:E8:01:DA:E3

TECHS	Submitted by	Patrick Shanley	Contact	pshanley05@wou.edu	88925
	Primary Technician		Contact	ttodorov05@wou.edu	88925

Entered by	Date	Memo
Todor Todorov			Email Public
Entered by	Date	Memo
Todor Todorov	Oct 06, 2009 03:25 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Todor Todorov	Oct 06, 2009 03:25 PM	I reinstalled office, and Brian gave her permissions to the health i drive.	Add Attachment
Todor Todorov	Oct 06, 2009 03:20 PM	Task reassigned to Todor Todorov.	Add Attachment
Chris Marsaglia	Oct 06, 2009 02:11 PM	She has no access any program	Add Attachment
Chris Marsaglia	Oct 06, 2009 02:10 PM	She needs her computer for her work immediately.	Add Attachment
Cinthya Mendez-Garcia	Oct 06, 2009 08:51 AM	available times: 8am-5pm.	Add Attachment
Cinthya Mendez-Garcia	Oct 06, 2009 08:50 AM	called saying she cannot even open word.	Add Attachment
Casey Sonflieth	Oct 05, 2009 09:40 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Oct 05, 2009 09:40 AM	she does not even have access to microsoft office. and he needs it for work	Add Attachment
Patrick Shanley	Sep 30, 2009 01:07 PM	Lynn Groshong, located in the SHC 132 88840 is an intern for scott perfect and the computer she was working suddenly didnt allow access to previously saved files, the error said it needs microsoft 2003 because its currently unavailable	Add Attachment