Task reassigned to Teresa Hutchinson.

****This is an outgoing email****
Hi Penelope,

We were just following up with you regarding a
service request that we have for you.  (#34073)

Description: Can't login to file/drives -> extra
account deletion.

I believe you have been working with Ron in our
office and he has helped make sure all is well
with your user account.  If not, or if there is
anything else that we can help with, just let us know.

Thanks,
Teresa 

Status changed from (1) Pending to (7) Waiting for Contact

Task reassigned to Ron Swartzendruber.

Penelope would like to have someone call her
(206)498-7416

She is stating that she needs the brownelp@wou.edu
and does not need the brownellp@wou.edu

brownelp@wou.edu (KEEP)
brownellp@wou.edu (DELETE)

She is also saying that she is missing emails that
she know have been sent but they are not coing
through. She also thinks that the wrong account
has been deleted or deactivated.

Status changed from (7) Waiting for Contact to (5) Completed

I checked with Christina about Penelope's status
in GOREMAL (Banner's email address table) and she
reported that both accounts were in the table and
neither were marked inactive, though the brownelp
address was marked as preferred.  Christina marked
brownellp as inactive.

Christina was told that Penelope wants to keep the
'brownelp' account, not brownellp as listed in
today's update.  

I left audix for Penelope to verify which account
she wants.  Also, I added a brownellp@wou.edu
alias that forwards to brownelp@wou.edu, so either
address will work to reach her.

Status changed from (5) Completed to (1) Pending

Penelope called today and was working on a Banner 
related issue with Christina and said she feels 
that her issue has resurfaced again. She said WOU 
gave her two email addresses, brownellp and 
brownelp and she only needs the brownellp and 
students are emailing her and her emails are not 
going through.  Needs this looked at and resolved 
asap.

Status changed from (1) Pending to (5) Completed

****This is an outgoing email****
Hi Penelope,

We were just checking in with you regarding an 
older service request that we have for you.  
(#34073)

Description: Can't login to her file/drives -> 
extra account deletion.

We were wondering if this has been resolved for 
you or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson

Status changed from (1) Pending to (4) On Hold

Task reassigned to Ron Swartzendruber.

She can be reached at 8-8372.
Her login is:  brownel
She said she did account lookup and can't login 
to the computer in her office.  She said somehow 
in years past she was assigned to login names and 
things this is part of the problem.   She said 
she asked Nathan Sauer to fix it last year 
(?!!!).