Service Request Ticket - # 34116

Service Request Ticket - # 34116

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Service Request Information

CONTACT	Name	Case, Shelby	Date	Oct 01, 2009 10:43 AM
	Department	Student Media	Phone	89697
	Location		Email	cases@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031278 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	PowerMac Dual G5-2GHz
	Serial No.	G8424B0LQPR	Location	PDR
	CPU	G5-Dual 2GHz
	OS	Unknown	Software	MAC OS 10.5.6 Leopard upgrade from P0070580, Adobe Design Prem CS4 for MAC from P0070579
	Wired NIC	00:0A:95:D4:C0:26

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	goodeld@wou.edu	88122

Tracking

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Dec 03, 2009 09:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Dale Goodell	Dec 03, 2009 09:37 AM	Task completed. - G5 setup completed. - Adobe CS4 (including InDesign) installed and works fine. - Printer: studentmedia.wou.edu -- installed and working.	Add Attachment
Dale Goodell	Dec 02, 2009 12:49 PM	Replacement machine delivered. Existing Apple monitor had an incompatible DVI adapter (squeeze-triggers) and I had to swap it for a Dell 17-inch display. They successfully tested CS4 InDesign, which is the critical item they need. Will meet with Shelby Thursday morning early to install printers.	Add Attachment
Dale Goodell	Dec 01, 2009 02:56 PM	Setup in progress.	Add Attachment
Casey Sonflieth	Nov 30, 2009 04:15 PM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Casey Sonflieth	Nov 30, 2009 04:15 PM	he is calling in and wondering the status on it. they really need the RAM installed by this friday the 4th Kyles cell: 503-481-6732 Shelby Case: 8-9697 his RAM number: 20031278	Add Attachment
Tricia Flaherty	Nov 30, 2009 02:49 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Nov 30, 2009 01:51 PM	There is a newer tower with additioanl RAM to replace the outdated tower he is currently using on the counter in ITC008 with setup form, he needs MAC os 10.5, Adobe Design PRem CS4 and Office 2008 software installed on this box that has had RAM added to it	Add Attachment
Chris Marsaglia	Nov 24, 2009 11:11 AM	If someone could call Kyle Martinak 503.481.6732, about installing ram on his mac. The deadline is fast approaching for the Northwest Passage magazine. If someone could contact Kyle as soon as possible it would be greatly appreciated.	Add Attachment
Lance Jewett	Nov 13, 2009 08:08 AM	I connected the printer but gives me access denied when trying to print. I talked to adam about it before he left. Will try working with the printer again.	Add Attachment
Cinthya Mendez-Garcia	Nov 11, 2009 09:48 AM	Task reassigned to Lance Jewett.	Add Attachment
Tricia Flaherty	Nov 06, 2009 02:23 PM	Priority changed from (5) Low Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Nov 06, 2009 02:23 PM	Please call either Shelby Case at 89697 or Kyle at (503)481-6732 to get this fixed as soon as possible. He has no other printers set up for his station in the Northwest passage office. They have waited over a month to able to print and have not heard anything	Add Attachment
Brian Berkley	Oct 01, 2009 11:03 AM	Priority changed from (3) Priority to (5) Low Priority.	Add Attachment
Cinthya Mendez-Garcia	Oct 01, 2009 10:43 AM	Kyle is student worker for the northwest passage	Add Attachment
Cinthya Mendez-Garcia	Oct 01, 2009 10:43 AM	would like to have the wou journal printer as the default printer for the computer Kyle is going to be using. They have gotten permission from the people that use that printer to have him use it as well. Printer wou# 990162 Computer mac wou# 20031278 Kyle V00215107	Add Attachment