Service Request Ticket

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Oct 01, 2009 11:16 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20060224 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 3.40GHz 2x2M, 800FSB
	Serial No.	H1L9VB1	Location	PDR
	CPU	Pentium D, 3.40GHz,800MHz
	OS	Unknown	Software	MS Office Pro 2003 from P0059051
	Wired NIC	00:13:72:A6:59:F9

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 05, 2009 08:41 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 05, 2009 08:41 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 05, 2009 08:41 AM	Emailed student directions for mapping the printer	Add Attachment
Brian Berkley	Oct 01, 2009 11:42 AM	Elisa, What exactly do you need for Sarah? Anyone with a MASH account can login to any computer on campus. If she needs administrative rights on that computer, I need to know. If she needs the printer, does she also need access to a departmental I: drive? Getting to the printer is easy, go to start, run and type: \\bart\RR-RRCD and then click OK. If she needs it to follow her wherever she goes on campus to use a campus computer, then she will need to be added to a specific group that maps that printer for students only.	Add Attachment
Cinthya Mendez-Garcia	Oct 01, 2009 11:16 AM	needs to have access to the rr-rrcd printer. printer and computer located in ED 220. computer wou# 20060224 pritner wou# 2000610 Sarah V00197912 username: sklaja06	Add Attachment