Service Request Ticket - # 34121

Service Request Information

CONTACT Name Anderson, Brett   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 01, 2009 12:20 PM
Department Creative Arts/Art Phone 88340
Location Email andersob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080303[Edit Inv] (opens in a new window) Bldg/Room CH 109
Service Tag Description iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
Serial No. SW883015DZE3 Location Ian Factor

CPU Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)


OS Unknown Software Mac OS X v10.5 Leopard (includes Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, Xcode Developer Tools), iLife ¿08 (includes iTunes, iPhoto, iMovie, iDVD, iWeb, GarageBand), MS Office 2008 for MAC from P0067422, transfered from W#20031411 Adobe CS3 Web Premium MAC from P0063081

Wired NIC 00:22:41:23:7F:32


Wireless NIC 00:21:E9:E3:5E:2B


Bluetooth NIC 00:21:E9:D5:67:5F

TECHS Submitted by Chris Marsaglia Contact cmarsaglia07@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 01, 2009 12:31 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 01, 2009 12:31 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 01, 2009 12:31 PM 
added user to ldap groups
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Chris Marsaglia Oct 01, 2009 12:20 PM 
He tries logging in to find certain files needed 
for his art classes but when he presses enter the 
error comes up and says,"the volume "art" could 
not be mounted." He is using the mac in his 
office and he is able to see the public but not 
the specific art files.
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