Service Request Ticket

Service Request Information

CONTACT	Name	LeMaster, Michael	Date	Oct 01, 2009 01:23 PM
	Department	Natural Science Division	Phone	88136
	Location		Email	lemastm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20081163 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 760 SFF, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	GB3H4J1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista Bus downgraded to WIN XP Pro SP3, Microsoft Office 2007 Pro Plus license from P0070962, Adobe Acrobat Pro v6.0 Win license from P0045304, SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 Upgrading to Windows 7- 64bits
	Wired NIC	00:24:E8:1B:5F:E6

TECHS	Submitted by	Chris Marsaglia	Contact	cmarsaglia07@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lance Jewett	Oct 19, 2009 09:34 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Oct 19, 2009 09:34 AM	Task reassigned to Self Resolved.	Add Attachment
Chris Marsaglia	Oct 06, 2009 01:15 PM	But he tried to re-install but the computer read it as an update so he stopped. But it also says that the product numbers are incorrect.	Add Attachment
Tricia Flaherty	Oct 01, 2009 02:52 PM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	Oct 01, 2009 02:52 PM	SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 is in the records for Mike LeMaster under W#20081163, T:\Systat Software\SIGMA STAT 3_1_1 and T:\Systat Software\SIGMA PLOT 9_0_1	Add Attachment
Brian Berkley	Oct 01, 2009 02:30 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Chris Marsaglia	Oct 01, 2009 01:23 PM	The two programs are SigmaStat and SigmaPlot. They were both on his old machine, and were past on to his new machine when he was updated. When he tries to use them however, an error message ,"you're license number is not correct." and when he presses ok everything disappears. He has all the discs but he doesnt know how to gain access to put in the licensing number.	Add Attachment