Service Request Ticket - # 34155

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 02, 2009 01:58 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20060625[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Inspiron 6400 Dual Core, 1.83GHz, 667MHz FSB
Serial No. D8MJVC1 Location PDR

CPU Intel Core 2 Duo T5600(2MB/1.86GHz/667MHz)


OS Unknown Software Roxio Creator basic(bundled), MS Office 2007 Pro Plus from P0061124 installed as Office Pro 2003, Windows Vista Business but installed as Windows XP Pro

Wired NIC 00:19:B9:65:D6:80


Wireless NIC 00:19:7E:42:4D:CC

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public
Entered by Date Memo
Lance Jewett Oct 12, 2009 08:33 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Lance Jewett Oct 12, 2009 08:33 AM 
Task reassigned to Lance Jewett.
 Add Attachment
Lance Jewett Oct 12, 2009 08:33 AM 
I helped someone with this same issue, i believe
it belongs to this task. So going to close it.
 Add Attachment
Brian Berkley Oct 02, 2009 02:20 PM 
Task reassigned to UCS Tech.
 Add Attachment
Brian Berkley Oct 02, 2009 02:19 PM 
You should bring this by UCS today at ITC009
before 5PM so it can get fixed.
 Add Attachment
Brian Berkley Oct 02, 2009 02:04 PM 
Task reassigned to Paul Lambert.
 Add Attachment
Brian Berkley Oct 02, 2009 02:04 PM 
wireless MAC 00:19:7E:42:4D:CC

Please add to exception list
 Add Attachment
Cinthya Mendez-Garcia Oct 02, 2009 02:00 PM 
says she needs to do a project and has only 2 days
to return the laptop.
 Add Attachment
Cinthya Mendez-Garcia Oct 02, 2009 01:58 PM 
says she checked out the laptop from the WUC
center and says she came in today to have flash
player installed says she had that installed but
now she is unable to download cisco. 


message: 
"admin privilege is required to install the
Cleaning access agent"

Jamalah
V00218176
email: jalmuhann08@wou.edu
phone: 503-970-0746
 Add Attachment