Service Request Ticket - # 34170

Service Request Information

CONTACT Name Kauffman, Brian   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2009 09:46 AM
Department Western Community Policing Institute Phone 14008
Location Email kauffmab@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080855[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell XPS M1330 laptop, 2.5GHz/800MHz FSB/6MB
Serial No. D3M5GJ1 Location PDR

CPU Intel Core 2 Duo T9300(2.5GHz/800Mhz/6ML2cache)


OS Software Roxio Creator DE 10, MS Office Pro Plus 2007 from P0069559 installed as Office Pro 2003

Wired NIC 00:23:AE:1A:EC:35


Wireless NIC 00:21:5C:52:B0:5F


Bluetooth NIC 00:22:69:C5:3E:CD

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public
Entered by Date Memo
Gabriel Thrash Oct 05, 2009 10:41 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Gabriel Thrash Oct 05, 2009 10:41 AM 
He had no sound driver. but he said sound was
working 2 days ago. reinstalled sound driver.
 Add Attachment
Lance Jewett Oct 05, 2009 09:57 AM 
Task reassigned to Gabriel Thrash.
 Add Attachment
Casey Sonflieth Oct 05, 2009 09:46 AM 
His sound on his laptop is not working and he 
needs someone to help him figure it out because 
he is leaving for a conference here in about 45 
minutes, and needs to take his laptop with him.

Phone:1-4008
Add Attachment