Service Request Ticket - # 34174

Service Request Information

CONTACT Name Davis, Cheryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2009 10:40 AM
Department Deaf Studies and Professional Studies Phone 88053
Location Email davisc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20070676[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D630 2.40GHz, 4M L2 Cache, 800MHz
Serial No. JPLKYF1 Location PDR

CPU Intel Core 2 Duo T7700(4MB L2/2,4GHz/800MHz)


OS Unknown Software MS Windows Vista Business downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0065242 installed as Office Pro 2003, Camtasia Studio7/Snagit10 bundle from VISA2010001843, Adobe Acrobat Pro v9 WIN from P0076844

Wired NIC 00:1C:23:3F:83:E1


Wireless NIC 00:1D:E0:87:67:DD


Bluetooth NIC 00:1E:37:C5:51:DF

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 05, 2009 03:55 PM 
Task reassigned to Brian Berkley.
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Brian Berkley Oct 05, 2009 03:55 PM 
Status changed from (1) Pending to (5) Completed
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Brian Berkley Oct 05, 2009 03:55 PM 
Stopped by to check, and she has all her drives,
was connecting wirelessly as her videophone uses
the wired ethernet
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Casey Sonflieth Oct 05, 2009 10:40 AM 
she is not abloe to map to any network drive on 
her computer. and she also has a message when she 
hovers the virus protection field and it says 
that the sophos update has failed.

Phone: 8-8053
Email: davisc@wou.edu
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