Service Request Ticket - # 34190

Service Request Information

CONTACT Name Blanco, Gina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 05, 2009 03:46 PM
Department Regional Resource Center on Deafness Phone 88445
Location Email blancog@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20090295[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
Serial No. HFN8CK1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641

Wired NIC 00:24:E8:30:6B:92

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public
Entered by Date Memo
Brian Berkley Oct 07, 2009 12:49 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brian Berkley Oct 07, 2009 10:41 AM 
Task reassigned to Brian Berkley.
 Add Attachment
Brian Berkley Oct 07, 2009 10:41 AM 
****This is an email****
Gina,

Go to Start menu and select Control Panel.

Click on the mail icon.

Click Show Profiles.

Highlight the Sun Java Profile.

Click Copy.
Under New profile name, name it Old Mail.

Click OK.

Then highlight Sun Java Profile, and click Remove.

Close the Mail applet and try the java connector
program again.

If you still have problems, please call me and I
can come over and do it.

Thanks,
Add Attachment
Casey Sonflieth Oct 07, 2009 09:35 AM 
Status changed from (7) Waiting for Contact to (1) Pending
 Add Attachment
Cinthya Mendez-Garcia Oct 06, 2009 08:52 AM 
available times: 
says she needs this fixed today. 
After 11:30 will be best to contact her.
Add Attachment
Brian Berkley Oct 05, 2009 04:11 PM 
Status changed from (1) Pending to (7) Waiting for Contact
 Add Attachment
Brian Berkley Oct 05, 2009 04:11 PM 
Gina,

 Save this attachment, and run it on your
computer, filling in the prompts where you need to.

Please let me know if that corrects your outlook
issue.

If not, please let me know when there is a time
tomorrow I can help you with this.

Thanks,
Add Attachment
Casey Sonflieth Oct 05, 2009 03:46 PM 
she uses outlook as her primary and everytime she 
opens it is pops up with a message that says: 
cannot open your default email folders, sunjava 
system connecter for microsoft outlook error, 
one of the casues can be do to network connection.

Phone: 8-88445
Email: blancog@wou.edu
 Add Attachment