Service Request Ticket

Service Request Information

CONTACT	Name	Larson, Malissa	Date	Oct 06, 2009 08:25 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	larsonm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090301 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFM7CK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:34:D1:1E

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Oct 07, 2009 10:36 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Oct 07, 2009 10:36 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Oct 07, 2009 10:36 AM	She configured thunderbird to use POP3, I added an IMAP account to that profile, and turned off POP3, and copied her email back to IMAP.	Add Attachment
Brian Berkley	Oct 06, 2009 02:37 PM	called and left vm	Add Attachment
Cinthya Mendez-Garcia	Oct 06, 2009 08:26 AM	says she would like to know what she can do in order for this to not happen again. says it has happened before.	Add Attachment
Cinthya Mendez-Garcia	Oct 06, 2009 08:26 AM	available times: she will be in and out.	Add Attachment
Cinthya Mendez-Garcia	Oct 06, 2009 08:25 AM	says she went to a front desk station logged on and closed thunderbird, then went to her station logged onto thunderbird and only has one email showing in her inbox. Says she logged into sun java and it appears that she only has one email as well. says she has rebooted her machine.	Add Attachment