Service Request Ticket - # 34211

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Oct 06, 2009 10:27 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20090032[Edit Inv] (opens in a new window) Bldg/Room UNK
Service Tag Description Dell 22inch P2210 Professional Widescreen Monitor
Serial No. CN0U828K74445953977S Location Unknown
TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Nov 13, 2009 02:53 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 13, 2009 02:53 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Nov 13, 2009 02:53 PM 
Closed - no contact, 5 days
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Teresa Hutchinson Oct 30, 2009 08:02 AM 
****This is an email****

Hi Justin,
 
We were just following up with you regarding a 
service request that we have for you that was in 
regards to not being able to log into a computer 
in ITC 311.  If this is something that we can 
still be of assistance with, just let us know, 
we'll be happy to help.
 
Thanks!
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Lance Jewett Oct 27, 2009 04:06 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lance Jewett Oct 27, 2009 04:06 PM 
Called and left a VM asking if he was still having
an issue
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Lance Jewett Oct 14, 2009 04:34 PM 
He should change is his password, was last set on
2/21/08. The folder, if it has been over week
since he logged into that machine his profile
might have been deleted and the info will be gone.
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Cinthya Mendez-Garcia Oct 06, 2009 10:28 AM 
machine located in ITC 311
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Cinthya Mendez-Garcia Oct 06, 2009 10:27 AM 
says he was working on a document on that machine
and saved it in a folder because he was unable to
save it to his H-drive. He is trying to log back
into that machine to get that document but is
unable to, says he gets an error message but does
not recall what error message.  

machine location B7

Justin
V00217373
username: jrnelson06
phone: 541-510-9976
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